Service
Swift, reliable & customer-focused
As a leading manufacturer of contrast media injectors and disposables, customer service is one of our key priorities and a cornerstone of our corporate philosophy at MEDTRON AG. Our team of experienced service technicians are trained to respond to the individual needs of each customer and offer solutions that are tailored to their requirements. From installation and maintenance to repairs – our highly qualified experts are there to support you.
On-site service
Our team operates nationwide throughout Germany. We can be on site with you swiftly at any time.
Response time
We guarantee that we will process all requests promptly and as swiftly as possible.
Spare parts shipping
Get the spare parts you need quickly and easily.
Ad-hoc service
Our experts will support you by suggesting solutions directly over the phone.
OUR SERVICES
At your side every step of the way
From repairs to the latest upgrades and periodic maintenance, we will ensure that your injector is working perfectly.
Our goal is to provide you with a seamless and stress-free customer experience so that you can focus on caring for your patients without distraction.
Repairs
We will repair your injector to ensure that it meets your requirements.
Training
Together we will train you and your team on site.
Maintenance
Our periodic maintenance will ensure that you are always at the cutting edge.
Technical safety checks
You can rely on our annual safety checks.
Upgrades
You can rely on our annual safety checks.
Guard service agreements
Tailored & customised
We tailor our service agreements to your individual requirements. Pick one of our agreement templates as a basis, and our experts will customise the proposal to meet your requirements.
| Technical safety checks (pursuant to the Medical Devices Operator Ordinance [MPBetreibV]) |  | | | |
| Labour time | | | | |
| Travel costs |  | | | |
| Maintenance incl. replacement of wearing parts | | | | |
| Required software updates | | | | |
| Warranty on replaced parts | | | | |
| Instruction (if required - as part of maintenance) | | | (optional) | (optional) |
| Minimum agreement term (2 years) | | | | |
| Maximum term/maximum device age (10 years) | | | | |
| Guaranteed response time in the event of total failure (48 hrs) | | | | |
| Guaranteed response time (24h) | | | | (optional) |
| Cost-free repairs | | | | |
Your Service Contact
We are here to help you
Do you have a question or concern related to our service?
Contact us by email or telephone or fill in the contact form.
Germany
user support
Phone: 0049 681 970 170-9117
Mail: service.de@medtron.com
International
Distributor Support
Phone: 0049 681 970 170-9118
Mail: service@medtron.com
